Loyalty Program Manager - Drive Customer Retention & Growth

Join Metro Retail Stores Group as a Loyalty Program Manager and take the lead in designing, implementing, and optimizing customer loyalty initiatives that drive retention, engagement, and long-term revenue growth. Based in the vibrant hub of Canggu, Bali, Indonesia, you'll be part of a dynamic team that values innovation and customer-centric strategies. This role offers a unique opportunity to shape the future of customer loyalty programs in one of Indonesia's most exciting retail markets.

As a Loyalty Program Manager, you'll work closely with cross-functional teams to develop and execute strategies that enhance customer satisfaction and drive repeat business. You'll have the chance to leverage your expertise in loyalty program design and data analytics to create tailored experiences that resonate with our diverse customer base. With a competitive salary ranging from IDR 25,000,000 to IDR 40,000,000 per month, this is a fantastic opportunity to grow your career in a fast-paced, customer-focused environment.

📋 Tanggung Jawab Pekerjaan

• Design and implement customer loyalty programs that drive retention, engagement, and revenue growth.
• Analyze customer data to identify trends and opportunities for program optimization.
• Collaborate with marketing, sales, and operations teams to ensure seamless integration of loyalty initiatives.
• Monitor program performance metrics and make data-driven recommendations for continuous improvement.
• Stay updated with industry trends and best practices in customer loyalty and retention strategies.
• Develop and maintain comprehensive program documentation and reporting.
• Conduct stakeholder meetings and presentations to communicate program progress and insights.
• Manage vendor relationships and ensure timely delivery of program services and materials.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 5 years of experience in customer loyalty program management or a similar role.
• Proficient in loyalty program management software such as SAP Loyalty, Oracle Loyalty, or similar.
• Strong analytical skills with experience in data analysis tools like SQL, Tableau, or Power BI.
• Excellent communication and interpersonal skills with the ability to influence and collaborate across departments.
• Certification in loyalty program management or related field is a plus.
• Knowledge of retail industry trends and customer behavior is highly desirable.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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